Renters Warehouse Southeast Virginia has only been in business for 6 years but they are already massive and still growing! It wasn’t long before they were looking at softwares to help manage the workload and streamline internal processes.

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However, they ran into roadblocks and headaches with the softwares they tried. They dealt with information going missing, tension between the sales and ops teams, and, inevitably, frustrated customers. 

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“It wasn't built specifically for property management, so trying to mold it to what we needed it to be just wasn’t working out very well, to try to get them to adapt. So that’s why we set out on a hunt to try to find something that was more property management geared, so, again, we could get everything in one spot to make our jobs easier.”

They soon realized that their team was so granular and their processes so specific that they needed a system that would give them a range of customization that they hadn’t experienced elsewhere. 

“No matter how different you are from any other property manager, you can make [LeadSimple] work for your business, whereas with [our previous system], you kind of had to mold your business to fit the [model], it’s the other way around here...It was nice that the system could be built the way we needed it to.”

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They were also looking for a software that was simple to learn, teach, and use since they are busy team.

“It’s in the name, everything is pretty simple.”

“Our whole staff has been able to adapt to it pretty quickly and that was a big thing.”

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Even more important though was the ability to be self-sufficient, making changes to their processes on their own rather than relying on another busy team to help them.

“We’re really busy and [previously] we would find ourselves having to wait on other really busy people to fix our problems, when, if we could be taught how, it would be easier.”

“We were able to figure things out [with LeadSimple] on our own, and the things we couldn’t, you guys were quick to teach us, so moving forward we have all the information we need to build it to be what we need it to be and [make] any changes we need to make in the future. I don’t think many other systems offer that kind of customization or the ability to DIY it later.”

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They found what they were looking for in LeadSimple and they’ve noticed a huge improvement in all areas of the company since!

“Everything...is fantastic. Our operations team loves it. Before there was a bit of head-butting between sales and operations with different systems...so it’s nice that it is as streamlined as it is for all points of contact in our business.”

Looking to get similar results in your business? Schedule a call to discover how LeadSimple can help your business streamline and scale!