Calls end. The context shouldn’t.
Phone + Inbox is the communication layer of the LeadSimple platform. Every call and message is tied to a contact, a pipeline, and a workflow — so the phones become something you can actually manage.
Route, ring, and answer at scale
A real-time view of calls waiting in every queue and who’s on the phones — so you can pull people back on the moment calls stack up.
Ring by role, office, or property — in the exact order you set. Callers self-route with multi-level IVR.
Multi-office and multi-time-zone teams get the right after-hours behavior on every line.
The matched contact appears right on the incoming call screen, with click-through to their record.
Every conversation captured for coaching, compliance, and dispute resolution.
One timeline. Zero guesswork.
Texts, emails, and calls in one queue. Hand a conversation to a teammate with full context preserved.
Missed call? A text goes back automatically — after hours or the moment lines are busy — so the conversation starts anyway.
One set of email and text templates across Pipelines and Processes, so large teams stay consistent everywhere.
Keyword search across every conversation — fast, even at enterprise volume.
Answer from anywhere
Full LeadSimple Phone apps for iPhone and Android. Your business line, texts, and notifications travel with you — on the truck, at a showing, or after hours.
Every conversation stays on the company line — and on the shared timeline. Your personal phone stays personal.
Dependable push for calls and texts on iOS and Android — not just when the app is open.
The matched contact appears right on the mobile call screen, same as at the desk.
Answered, even when nobody’s free
Answers when your team can’t — after hours, overflow, or dedicated lines — and knows to step back when a human is already responding.
Draft replies in seconds, grounded in the conversation and your property data.
AI scores inbound inquiries and routes them, so your team works the best opportunities first.
Follow-ups and work orders are created automatically. No manual entry, nothing dropped.
One system, every desk
Requests that arrive ready to approve
Tenant calls and texts land in a dedicated maintenance queue. AI-assisted intake collects the unit, access, and urgency up front — so your coordinator approves work orders instead of transcribing voicemails.
Manage the phones by the numbers
Answer rate, call volume, speed to answer, conversion by agent — the data to run a communication operation, in dashboards or piped into your own stack.
Time-in-stage and time-to-close, broken out by agent — built for coaching sales teams.
Call and message events pushed to Zapier or your own endpoints, as they happen.
Calls, messages, and contacts — programmatically, plus exports built for enterprise volume feeding your BI tools.
Better together
Phone + Inbox is one pillar of LeadSimple, alongside CRM, Operations, and the AI Engine. Conversations don’t sit in a phone app — they move your pipeline and your processes.
Every call, text, and email auto-logs to the contact and the deal. Owner leads convert into your PM software as they move through stages.
Learn about CRM →A missed call or inbound text can kick off a workflow. Conversations create tasks, and tasks follow your Processes.
Learn about Operations →The same AI that answers your phones drafts replies, qualifies leads, and keeps your data in sync across the platform.
Explore the platform →