Hatch Property Management is based out of Virginia, servicing Virginia, Maryland, and Washington DC. As a growing property management company, they receive a lot of referrals from current owners and tenants.

For a while it was just Sarah handling tracking and following up with those leads. She utilized Trello for this but found that as her days got busier and leads got pushed further down the list, they were easily forgotten.

“So my problem was I was the only one doing the new owner communications, and my days got busier as our company grew, so I needed something more automated. I needed to not lose touch with those owners and I needed to have a system like this that’s pretty much built for property manager owners, for getting new business.”

~Sarah

After setting it up so that leads from their website go into LeadSimple and receive the initial auto-response, they saw success within a week.

“This was a complete game changer for our business and we [have grown] exponentially in the last 6 months.”

~Brenda Smith, Realtor & Internal Implementor

They’ve also had great success with nurturing cold, lost, or unresponsive leads.

“We have people...who have lost touch, [and] the moment we shift them into another bucket... it automatically sends out a specific email that we’ve customized, and let me just tell you that that email stirs up so many people to action.”

~Sarah

After implementing and seeing success with LeadSimple’s lead management tools, Sarah wanted to dive into operational process management as well, especially since their team was overwhelmed by all the move ins and move outs over the summer.

“We [had] a huge issue with our move in flow, and Trello, which we were using for processes, is only as good as the person who is actually going in and everyday checking those things off. There is nothing that pops up on the Trello screen that says, ‘This is what you have to do today,’ like LeadSimple does.”

~Brenda

“And then I found out you did processes and I said, ‘Oh my gosh! This opens up a whole new world and now I can do everything with LeadSimple.’”

~Sarah

Now, processes are flowing much more smoothly and their clients are enjoying the higher level of communication.

“That’s what I love about LeadSimple, because when [we] have that new owner, we have them tickled throughout the year with LeadSimple. 90 days out, [we send an email, saying], ‘Do you want to schedule a consultation? Do you have any questions about your reports?’ And we can set up a one-on-one meeting with them. They feel like we care. That’s all LeadSimple, that’s not us.”

~Sarah

“You’re doing all the same stuff you’ve always been doing, but now we’re making sure you’re not missing a step. And that’s where our issues were before, because when you get into a routine, you think you remembered to do everything, but this is property management and stuff changes every day. So it’s very helpful to have it all talking to each other and connected and having our team feel confident about it and good about it.”

~Brenda

When asked how she would describe LeadSimple in one sentence, Sarah said:

“It is the best business investment I’ve ever made, like ever.”

~Sarah

“I would have to concur with her, that she did a really good job finding you guys, because it has changed everything. So, if you’re thinking about LeadSimple, don’t think, just pull the trigger.”

~Brenda

“We’re very happy and I recommend so many people to LeadSimple because I’m like, ‘Oh my gosh, it changed our world.’ It changed our whole way of managing properties and staying in contact.”

~Sarah

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Are you ready to transform the way you manage properties and stay in contact? Schedule a demo today at www.leadsimple.com/demo!