Take the stress out of leasing season. Cody Cook from LeadSimple, Shaye Hendrix from Shannon Property Management and Kristen Lopez from PM PathBuilders share tips on mastering move ins and move outs this leasing season.

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In this video, they talk about:

➡️ How to stay on top of tasks with proactive communication strategies.

➡️ How to reduce unnecessary calls and get the same results with less effort.

➡️ The power of tailored canned emails for consistent, professional communication, enhancing overall client experience.

➡️ A key strategy to gather tenant feedback and identify potential reviewers before move-in, optimizing your online reputation.

➡️ Techniques to enhance relationships with owners and tenants through strategic follow-up, fostering trust and satisfaction over time.

➡️ The crucial step that completes a move-in process and ensures a smooth start for tenants, setting the tone for their entire leasing experience.

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🎯 Quick tip #1: Ask tenants for feedback right before move-in when they are most excited! They’re more likely to leave a good review.

🎯 Quick tip #2: Over-communicate! If you think that you're communicating too much, you're not. Send another follow-up. If you haven't heard from the tenants and they haven't acknowledged receiving what you've sent, send them a text or a phone call, and introduce yourself. Starting off with a good first impression is priceless.

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BONUS 💙 Take this online assessment to learn where your business stands in 4 critical areas in your business, and get personalized results and best practices!

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Our expert speakers all have one thing in common: They use LeadSimple to simplify their move-ins and move-outs so they can deliver exceptional customer experience. Want to know how you can too? Book a discovery call to find out!